According to research senior financial services executives overwhelmingly agree that implementing Artificial Intelligence (AI) will be the key competitive driver of success over the next few years. In fact, 83% agree... read more
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The increased availability of computer power coupled with readily available state-of-the-art open-source algorithms has made it possible to automate complex tasks. This trend, of applying advanced technologies, including AI and... read more
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Leading technology and payments companies including Mastercard, Visa, SoftBank and IBM are lobbying the G7 to create The Data and Technology Forum which they hope will co-ordinate how members tackle... read more
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Hyper-personalisation is an imperative, not an option, in a digital economy. Indeed, as various industries adopt technology “as” their business, rather than “in” their business, the combination of smart devices,... more
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COVID-19 has catalysed financial services organizations to harness Artificial Intelligence (AI) to improve customer experience (CX); however, challenges in integration and customer perceptions are undermining its potential. Financial services firms’ implementation... more