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According to research senior financial services executives overwhelmingly agree that implementing Artificial Intelligence (AI) will be the key competitive driver of success over the next few years. In fact, 83% agree... read more

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The increased availability of computer power coupled with readily available state-of-the-art open-source algorithms has made it possible to automate complex tasks. This trend, of applying advanced technologies, including AI and... read more

The post Podcast: Harnessing AI to achieve hyper automation in payments appeared first on Payments Cards & Mobile.

Leading technology and payments companies including Mastercard, Visa, SoftBank and IBM are lobbying the G7 to create The Data and Technology Forum which they hope will co-ordinate how members tackle... read more

The post Major payments players call on G7 for Data and Technology Forum appeared first on Payments Cards & Mobile.

Hyper-personalisation is an imperative, not an option, in a digital economy. Indeed, as various industries adopt technology “as” their business, rather than “in” their business, the combination of smart devices,... more

The post Hyper-personalisation of CX: The future of retail banking appeared first on Payments Cards & Mobile.

COVID-19 has catalysed financial services organizations to harness Artificial Intelligence (AI) to improve customer experience (CX); however, challenges in integration and customer perceptions are undermining its potential. Financial services firms’ implementation... more

The post AI has provided benefits for financial services organizations but challenges limit full potential appeared first on Payments Cards & Mobile.