Hyper-personalisation is an imperative, not an option, in a digital economy. Indeed, as various industries adopt technology “as” their business, rather than “in” their business, the combination of smart devices,... more
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COVID-19 has catalysed financial services organizations to harness Artificial Intelligence (AI) to improve customer experience (CX); however, challenges in integration and customer perceptions are undermining its potential. Financial services firms’ implementation... more
Artificial Intelligence driven technology is gaining momentum in the digital payments market, both in backend operations and customer-facing payment systems. Over the past few years, the digital payments market has... more
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Fraud has been a problem since coins were introduced more than two thousand years ago. In today’s digital age, the problem won’t go away – indeed, it’s getting worse despite... more
The post Rule of the machines: can AI and ML really help fight fraud? appeared first on Payments Cards & Mobile.
There aren’t many technologies that have captured the imagination of futurists in the financial services quite like Artificial Intelligence (AI). While images of autonomous cars, robot servants, and Skynet-like uprisings... more
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