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Artificial Intelligence (AI) RSS
Fraud and cyber-threats keep rising – is AI the answer?
As fraud attempts and cyber-security incidents continue to rise, more and better Artificial Intelligence (AI) solutions are being touted as the solution. But does AI deliver on its promise? Two... read more
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From chatbot to conversational AI: why customer service needs to change
A wide range of factors have combined to heighten competition in retail banking in recent years, most linked to the digital revolution. To start with, traditional “high street” banks are... read more
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TechnoVision 2022: Financial services move to enhanced CX
It’s no secret that the financial services industry continues to face accelerated rapid change and transformative trends, including the evolution of ecosystem businesses, heightened customer expectations around digital interaction, low-touch... read more
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It’s time for banks to bring their “A” game to customer chat
As the digital revolution has gathered pace over the last decade, banks have increasingly switched to a digital service model, with the latest research[1] suggesting two-thirds of Europeans are now... read more
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Fraud Insights Report: Identifying emerging threat patterns
The 2022 NICE Actimize Fraud Insights Report identifies and analyses the leading fraud threats and patterns that impacted leading global financial institutions in 2021. Noting that banking fraud continues to... read more
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