Artificial Intelligence (AI) RSS
Hyper-personalisation is an imperative, not an option, in a digital economy. Indeed, as various industries adopt technology “as” their business, rather than “in” their business, the combination of smart devices,... more
The post Hyper-personalisation of CX: The future of retail banking appeared first on Payments Cards & Mobile.
COVID-19 has catalysed financial services organizations to harness Artificial Intelligence (AI) to improve customer experience (CX); however, challenges in integration and customer perceptions are undermining its potential. Financial services firms’ implementation... more
Artificial Intelligence driven technology is gaining momentum in the digital payments market, both in backend operations and customer-facing payment systems. Over the past few years, the digital payments market has... more
The post The growing role of artificial intelligence in digital payments appeared first on Payments Cards & Mobile.
Bank of America has recorded the most patents filed and granted in the first half of any year in the history of the company. Demonstrating the seriousness with which the... more
The post Bank of America sets record for patents filed and granted during H1 2020 appeared first on Payments Cards & Mobile.
A new study has found that the value of transactions processed by smart checkout technologies, where the fixed checkout process is replaced by a frictionless model, will reach $387 billion... more
The post Smart checkout technologies to process $387 billion in transactions appeared first on Payments Cards & Mobile.