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From chatbot to conversational AI: why customer service needs to change
A wide range of factors have combined to heighten competition in retail banking in recent years, most linked to the...
Flexible white-label card issuing solution with Wallester
Despite more than a decade of non-stop innovation in online and digital payments, the majority of businesses are happy to...
M2020 Live: Open Banking payments will become most popular payment method
Nuapay has released new data revealing that 1 in 4 (25%) merchants predict Open Banking payments will become the most...
Family wallets are the foundation of future banking
A new white paper from European payments solutions leader NETS suggests that family wallets will be pivotal to tomorrow’s financial...
Seniors can’t get no satisfaction from today’s digital wallets
A new white paper from Netcetera says banks should be doing more to adapt and extend their digital wallet offering to...
TechnoVision 2022: Financial services move to enhanced CX
It’s no secret that the financial services industry continues to face accelerated rapid change and transformative trends, including the evolution...
77% of Gen Z are ditching physical wallets for mobile wallets
Marqeta has released a report looking at consumer payment, mobile wallets, banking and shopping preferences, showing digital adoption is on...
NatWest completes first ‘non-sweeping’ customer payments through VRP
NatWest Group is the first UK bank to go beyond the requirement for banks to provide Variable Recurring Payments (VRP)...