Analysis from Kearney has found that the performance of retail banks is likely to return to pre-COVID levels within three to five years, although profitability will remain under pressure in... read more
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According to the European Central Bank, demand for business loans in the eurozone fell and banks tightened credit standards in Q1 of 2021, a toxic combination that challenges the bloc’s... read more
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As Covid-19 kept consumers around the world at home, nearly everything from groceries to gardening supplies was purchased through e-commerce channels. According to Mastercard’s latest Recovery Insights report, this amounted... read more
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Data from mobile analytics firm App Annie’s State of Mobile 2021 survey shows that financial app use surged through 2020, driven by COVID-19 and the longer-term trend towards mobile as... read more
The post COVID-19 drives rocketing app use in 2020 – but banks must beware… appeared first on Payments Cards & Mobile.
The replacement of in-person branch interactions with impersonal digital transactions through online and mobile channels during the COVID-19 pandemic has accelerated the ongoing erosion of consumer trust in banks, according... more
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