According to the European Central Bank, demand for business loans in the eurozone fell and banks tightened credit standards in Q1 of 2021, a toxic combination that challenges the bloc’s... read more
The post European Central Bank reports weak lending in Eurozone dampening recovery appeared first on Payments Cards & Mobile.
As Covid-19 kept consumers around the world at home, nearly everything from groceries to gardening supplies was purchased through e-commerce channels. According to Mastercard’s latest Recovery Insights report, this amounted... read more
The post Additional $900 billion spent on e-commerce at retailers globally in 2020 appeared first on Payments Cards & Mobile.
Data from mobile analytics firm App Annie’s State of Mobile 2021 survey shows that financial app use surged through 2020, driven by COVID-19 and the longer-term trend towards mobile as... read more
The post COVID-19 drives rocketing app use in 2020 – but banks must beware… appeared first on Payments Cards & Mobile.
The replacement of in-person branch interactions with impersonal digital transactions through online and mobile channels during the COVID-19 pandemic has accelerated the ongoing erosion of consumer trust in banks, according... more
The post Banks suffer post COVID-19 consumer crisis of confidence appeared first on Payments Cards & Mobile.
COVID-19 has catalysed financial services organizations to harness Artificial Intelligence (AI) to improve customer experience (CX); however, challenges in integration and customer perceptions are undermining its potential. Financial services firms’ implementation... more