The replacement of in-person branch interactions with impersonal digital transactions through online and mobile channels during the COVID-19 pandemic has accelerated the ongoing erosion of consumer trust in banks, according... more
The post Banks suffer post COVID-19 consumer crisis of confidence appeared first on Payments Cards & Mobile.
COVID-19 has catalysed financial services organizations to harness Artificial Intelligence (AI) to improve customer experience (CX); however, challenges in integration and customer perceptions are undermining its potential. Financial services firms’ implementation... more
Following on from yesterdays post looking at payments revenue growth estimates in Europe and North America, PCM now reviews BCG’s Global Payments 2020 impact of COVID-19, modelling three scenarios for... more
The post Payments report: Regional payments revenue growth estimates Asia, LatAm and MEA appeared first on Payments Cards & Mobile.
European banking has been a hotbed of innovation in recent years, as Open Banking regulations, new cloud technologies, and almost universal adoption of smartphones have paved the way for a... more
The post European banking outlook: What has changed and what comes next? appeared first on Payments Cards & Mobile.
New UK credit card issuer data has been released for the period June and July 2020, the below is an analysis of UK credit card trends post COVID-19. The data... more
The post Analysis of UK credit card issuer data shows uplift in spending and payments appeared first on Payments Cards & Mobile.