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Banks will return to pre-COVID performance levels within three to five years
Analysis from Kearney has found that the performance of retail banks is likely to return to pre-COVID levels within three...
European Central Bank reports weak lending in Eurozone dampening recovery
According to the European Central Bank, demand for business loans in the eurozone fell and banks tightened credit standards in...
Additional $900 billion spent on e-commerce at retailers globally in 2020
As Covid-19 kept consumers around the world at home, nearly everything from groceries to gardening supplies was purchased through e-commerce...
COVID-19 drives rocketing app use in 2020 – but banks must beware…
Data from mobile analytics firm App Annie’s State of Mobile 2021 survey shows that financial app use surged through 2020,...
Banks suffer post COVID-19 consumer crisis of confidence
The replacement of in-person branch interactions with impersonal digital transactions through online and mobile channels during the COVID-19 pandemic has...
AI has provided benefits for financial services organizations but challenges limit full potential
COVID-19 has catalysed financial services organizations to harness Artificial Intelligence (AI) to improve customer experience (CX); however, challenges in integration and...
Payments report: Regional payments revenue growth estimates Asia, LatAm and MEA
Following on from yesterdays post looking at payments revenue growth estimates in Europe and North America, PCM now reviews BCG’s...
European banking outlook: What has changed and what comes next?
European banking has been a hotbed of innovation in recent years, as Open Banking regulations, new cloud technologies, and almost...