Chargebacks RSS
Warning of surge in opportunistic chargebacks fuelled by COVID-19
The sudden boom in e-commerce caused by government mandated social distancing and in-store business closures is already generating a sharp increase in fraud and chargebacks. “In the past few weeks,... more
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Protection for the 21st Century: How secure are merchants?
According to an article which first appeared in In Payments, Security is an ongoing concern for SMEs, especially when transactions are taking place via online channels, with customers and service... more
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Fraud wars: how can biometrics help win the card fraud battle?
Fraud and fighting fraudsters is a complex and ever-evolving challenge. As consumers change the way they pay, fraudsters change the way they steal. For banks to keep up, these new battles require new tactics to minimize losses and reassure consumers. The rapid adoption of contactless payment cards has given rise to one such ‘new battle’, [...]
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The Chargeback Triangle – what happens when transactions go wrong?
Chargebacks were a $31 billion problem in 2017 — a burden that extends far beyond the liability for disputed transactions. Complying with complex and arcane rules that vary across networks and transaction types shoulders merchants with a tremendous financial burden. Short deadlines challenge merchants’ ability to gather documentation and assess the best disputes to fight. [...]
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The un-virtuous circle of chargebacks
Chargebacks have been part of card scheme dispute resolution rules for decades and reflect consumer protection regulations in many countries. However they are also the ultimate un-virtuous circle where almost everyone ends up unhappy. Some of the parties also end up out of pocket. A chargeback is when a card payment is returned. This may [...]
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