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It’s time for banks to bring their “A” game to customer chat
As the digital revolution has gathered pace over the last decade, banks have increasingly switched to a digital service model,...
Fraud Insights Report: Identifying emerging threat patterns
The 2022 NICE Actimize Fraud Insights Report identifies and analyses the leading fraud threats and patterns that impacted leading global...
Banks embrace the brave new world of AI
While physical branches may be dwindling in number, and digital transactions comprise the bulk of bank-customer interactions, the need for...
Successfully implementing Artificial Intelligence: Four main challenges
Innovations are essential for progress. This is the case in general, but especially in a dynamic industry like digital payments....
Future of payments: Innovation shifts from consumers to businesses
Increasingly blurred boundaries mean that practically anyone can declare themselves a payment provider, using banking-as-a-service to embed payments. Customers can filter this...
Long Read: Payment predictions for an industry in flux
Thanks to the pandemic, consumers have become accustomed to doing almost everything online, accelerating digital transformation and embedding new behaviours....
Infographic: 2022 top trends in payments
In this post we look at the top payment trends for 2022 – 2021 was a year of transition for...
Taking stock of new tech: where is the FinTech industry now?
In Q4 of 2021, FinTech Connect surveyed 100+ FinTech Leads from across the entire FinTech ecosystem to find out more...