As fraud attempts and cyber-security incidents continue to rise, more and better Artificial Intelligence (AI) solutions are being touted as the solution. But does AI deliver on its promise? Two... read more
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Facebook is so convinced the metaverse is the future, it’s changed its name. But is a fully-digital life possible, or even desirable? James Wood, Payments Cards & Mobile Managing Editor... read more
The post Long Read: The Metaverse – Is it a fad or the future? appeared first on Payments Cards & Mobile.
It’s no secret that the financial services industry continues to face accelerated rapid change and transformative trends, including the evolution of ecosystem businesses, heightened customer expectations around digital interaction, low-touch... read more
The post TechnoVision 2022: Financial services move to enhanced CX appeared first on Payments Cards & Mobile.
As the digital revolution has gathered pace over the last decade, banks have increasingly switched to a digital service model, with the latest research suggesting two-thirds of Europeans are now... read more
The post It’s time for banks to bring their “A” game to customer chat appeared first on Payments Cards & Mobile.
Digital wallets and account-to-account payments are growing fast – but contactless cards are currently Europe’s most popular way to pay, and will remain central to the payments mix. With fraud... read more
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