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Banks don’t focus enough on user experience in transaction disputes
Recent work[1] by McKinsey and Company has shown that banks improving their customer experience generate more revenue than their peers....
Two more Central Banks announce CBDC intentions
As we know, Central Banks around the world are, for the majority, looking at running pilots or proof of concepts...
Reserve Bank of Australia shifts position on Least Cost Routing
The Reserve Bank of Australia (RBA) has announced a marked change in its position on Least Cost Routing (LCR) –...
NCR board announces it will split into two separate entities
NCR has announced that its Board of directors has unanimously approved a plan to separate NCR into two independent publicly traded...
Finastra and Visa announce global BaaS offering
Finastra and Visa announced a Banking as a Service (BaaS) collaboration to co-develop new functionality on its Payments Hub solutions...
The most searched digital banks in Europe
A new study has revealed that Revolut is the most searched digital bank service in Europe. The study analysed a...
Is it ever appropriate to use emoji at work?
They may have originated on Japanese mobile phones in 1997, but by now, emoji are everywhere thanks to their inclusion...
Web3 and “the merge” what does it mean for the payments industry?
Crypto enthusiasts believe, the switch by the Ethereum blockchain to a new system for validating transactions — a move known...