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It’s time for banks to bring their “A” game to customer chat
As the digital revolution has gathered pace over the last decade, banks have increasingly switched to a digital service model, with the latest research[1] suggesting two-thirds of Europeans are now... read more
The post It’s time for banks to bring their “A” game to customer chat appeared first on Payments Cards & Mobile.
Interview: The future of banking is phygital
Traditional banks and neobanks have complementary strengths. Phygital banking services combine the best of both worlds and create new, exciting customer experiences. Phygital services are considered “the next big thing”... read more
The post Interview: The future of banking is phygital appeared first on Payments Cards & Mobile.
World Retail Banking Report 2022 – Data key to the future
The competitive playing field for banks is evolving quickly, introducing agile new competitors and challenging traditional formulas for success. Customers, not products or business lines, are the centre point of... read more
The post World Retail Banking Report 2022 – Data key to the future appeared first on Payments Cards & Mobile.
Red flags to look for when selecting payments technology platforms
A new white paper from Compass Plus Technologies argues that when it comes to payments technology platforms modernisation strategies, there is a lot more to consider than just investing in... read more
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Long Read: Payment predictions for an industry in flux
Thanks to the pandemic, consumers have become accustomed to doing almost everything online, accelerating digital transformation and embedding new behaviours. After a 5% in global payment revenues in 2021, the... read more
The post Long Read: Payment predictions for an industry in flux appeared first on Payments Cards & Mobile.
