Video: The future of banking and what’s really important to the customer

Transformation of some sort is taking place in almost every part of the financial services sector but what does this really mean for the future of banking, and most importantly for the customer?

Gone are the days when banking services were standardised and restrictive – success now depends on keeping all focus firmly on the consumer and adding real value to each and every interaction.

In the age of digital banking, adopting a flexible and agile approach is crucial and embracing the evolution of technology and services is the only way to become an intelligent and competitive bank of tomorrow – delivering the services consumers not only want, but truly demand.

Hear more from industry experts Matt Phillips, VP, Head of Financial Services at Diebold Nixdorf UK/I and Alex Park, Director of Digital at Metro Bank as they share their thoughts on culture, collaboration, contextualised customer journeys and how AI and the Internet of Things are really going to impact the future of banking.

Watch the video

The post Video: The future of banking and what’s really important to the customer appeared first on Payments Cards & Mobile.