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A new report by the Economist Intelligence Unit reveals that four in five bankers (81%) believe that financial institutions will seek to differentiate themselves on customer experience rather than on... read more
The post Report: Customer experience more important than product for the Future of Banking appeared first on Payments Cards & Mobile.
Digital-only banks, or neobanks, have been a major focus for investors, and are gathering new customers by the boatload. But are they really banking’s future – or just a sophisticated... more
The post PCM Feature: Neobanks – hot trend or missed opportunity appeared first on Payments Cards & Mobile.
Technology and data advances will enable banks to provide customers with a hyper-personalised largely automated service within the next decade, replacing the traditional retail products-based approach. But the extent of... more
The post Future of Banking: The need to strike balance between technology and risk mitigation appeared first on Payments Cards & Mobile.
Antony Jenkins, founder and Executive Chairman at 10X Future Technologies, culminated a long and successful career in banking by running Barclays Plc. Before that, he ran the retail business at... more
The post Interview: Why banking is broken and how to fix it appeared first on Payments Cards & Mobile.
Transformation of some sort is taking place in almost every part of the financial services sector but what does this really mean for the future of banking, and most importantly... more
The post Video: The future of banking and what’s really important to the customer appeared first on Payments Cards & Mobile.