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Robots have long been in our factories. Now they are on our roads, in our skies, homes and mobile devices in the form of self-driving vehicles, drones and virtual assistants. The robots are already here and the revolution underway. How do those in banking and payments respond? For millennia, man has been fascinated with machines [...]

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Around $2 trillion is laundered every year and everyone is paying the price. Banks have huge regulatory overheads. Businesses and consumers encounter friction to open a bank account, transfer funds or instruct a lawyer. The best companies manage risk best. So, how do those in the payments industry use technology, process and people to manage [...]

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The long tail of small and medium-sized businesses wags a long way down. Small merchants often make up the biggest group in an acquirer portfolio. They generate the most profit yet have the highest attrition rates. Why? “The business of America is business,” said former US president Calvin Coolidge. Britain is a nation of shopkeepers. [...]

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From Brixton in the UK to Nantes in France and Mombassa in Kenya, local currency schemes are growing. In the face of the financial crisis and changing technology, PCM investigates what communities are creating for themselves, and why. And what this can tell us about the future of money.  Contemplating the future of money is [...]

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Post office organisations are the ultimate hybrid businesses, combining retail and financial services. With an enviable branch and logistics network at the heart of many communities, financial services via the post office are undergoing a reboot. But this is not without growing pains…   The internet was a hammer blow to post office organisations. It enabled [...]

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