PCM Card Notes RSS

What are bank branches for? How many are needed and what should they look like? How do banks improve the customer experience while enhancing efficiency and balance the digital with the physical? These were just some of the questions posed at the RBR Branch Transformation 2017 conference in late November 2017. Branch transformation is not [...]

The post THE BANK BRANCH DILEMMA appeared first on Payments Cards & Mobile.

Reports of the death of cash are greatly exaggerated. Nearly 80 percent of payments across the 19 Eurozone countries are made in cash, according to a recent European Central Bank (ECB) study. This amounts to 54 percent of the value of all payments. Cash usage varies hugely across the region. It was most used in [...]

The post CASH STILL KING IN THE EUROZONE appeared first on Payments Cards & Mobile.

As diverse digital competitors vie for parts of the payments ecosystem, incumbents must deepen ties to customers to remain dominant players, says a report by the Boston Consulting Group. Facing growing competition from a range of rivals, including digital giants, FinTechs, device manufacturers and retailers, banks need to reinvent their retail and wholesale payments model. [...]

The post HOW TO DEEPEN THE CUSTOMER RELATIONSHIP appeared first on Payments Cards & Mobile.

The Internet of Things (IoT) is sometimes also known as the internet of insecure things. Or the internet of other people’s things. So much so 90 percent of consumers lack confidence in the security of IoT devices, according to a Gemalto survey. This is unsurprising given various high-profile breaches. Smart dolls for children have been [...]

The post 90 PERCENT OF CONSUMERS LACK CONFIDENCE IN IOT DEVICE SECURITY appeared first on Payments Cards & Mobile.

The global payments industry accounted for 34 percent of overall banking revenues in 2016, up from 27 percent five years ago. Annual growth will average seven percent over the next five years, making payments a $2 trillion dollar industry by 2020, according to McKinsey’s latest Global Payments Map data. Despite unexpected interest rate declines in [...]

The post AN UPWARD TRAJECTORY FOR GLOBAL PAYMENTS appeared first on Payments Cards & Mobile.