While banking customers have already been able to use the voice control mode on the ING Netherlands app, now they can also make voice-activated payments leveraging voice biometric technology.
A smart alternative to PINs and passwords, voice biometrics makes mobile banking
easier in the ING Netherlands mobile banking app.
Over 100,000 ING Netherlands’ customers already use the virtual assistant in the mobile app powered by Nuance, called Inge, to do tasks such as check their bank balance or issue payments within the app.
“Thanks in part to the inclusion of biometric applications, we are able to make banking faster, smoother and easier for our customers and improve access,” said Jeroen Losekoot, Internet & mobile marketing manager at ING. “This allows them to have greater control over their finances.”
“By becoming the first bank in the Netherlands to incorporate voice biometrics into the mobile banking app, ING Netherlands is leading the charge in innovation by utilizing an effective solution that is natural and intuitive,” said Robert Weideman, executive vice president and general manager for the Enterprise Division of Nuance. “Customers can now bank in a seamless and convenient way by using the sound of their voice from start to finish in the mobile app.”
Inge, which is ING’s version of Nuance’s Nina, delivers a, conversational experience to customers that enables a bank-free experience controlled by the sound of their voice. Customers can now also log in and confirm bank transfers using voice biometrics technology, making authentication fast and convenient.