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Big data analytics startup ERN has signed the first client up to its “Looop” Big Data Analytics Platform, six months after unveiling it at the Finovate Europe 2013 conference.
The Retail Data Partnership (TRDP), which supplies a network of some 1,500+ 
independent merchants in the UK with EPOS systems, has signed a three year agreement with ERN and will use the full end-to-end big data analytics and loyalty capabilities provided by Looop to create maximum value from every transaction that member customers make across its network of merchants.
Looop, which will run in parallel with the existing EPOS systems, is a fully-functional big data analytics and loyalty platform that enables merchants to analyse transactional data, using it to create compelling relevant and timely offers that can be sent to customers through a mobile app in real-time.
Merchants will be able to log in to Looop’s merchant portal to see how offers are performing and to see which customers are redeeming the offers. SKU-level data analysis enables merchants to see which customers are buying which items, when and how often in real time, in order to create offers that boost long-term loyalty among their customer base.
Customers can receive these personalised offers through a smartphone app, which also stores detailed information about all purchases made at participating TRDP (www.retaildata.co.uk) merchants. However, customers will still be in full control of their data, with the system operating on an opt-in basis.
“Real-time analysis of the items customers are buying and building profiles of individual customers is an incredible boost to our merchants that want to create compelling, highly-targeted offers that customers will actually redeem,” comments Stephen Burnett, CEO of The Retail Data Partnership.
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