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NatWest online banking crashes again

UK bank NatWest, part of the RBS group, has suffered another online banking crash which has affected thousands of users.

A lightning strike on RBS

RBS is pledging further IT investment

The latest IT failure comes only six weeks after the bank suffered a crash that caused over 600,000 transactions and hundreds of thousands of pounds in payments to go missing.

The bank’s IT team is trying to find the source of the problems, with some customers reporting a resumption of online banking.

NatWest parent RBS and Ulster Bank were fined £56 million by regulatory authorities last year over a computer malfunction in 2012 that locked customers out of accounts and knocked out payments processing systems. RBS promised to invest an extra £750 million pounds by the end of 2015 to enhance the security and resilience of its IT systems. Following last month’s IT failure, RBS bosses pledged to invest a further £150 million a year to improve the resilience of its IT systems.

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