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Walmart is reported to have shelved its Mobile Express Scan & Go service. In a note attached to a blog post about Scan & Go, the company said it discontinued the service effective last month.
Walmart shelves Mobile Express Scan & Go
“As of April 2018, we’ve completed the test run of Mobile Express Scan & Go,” Walmart stated. “While the service has ended, we’re always working to bring customers more convenience, and so we’ll use what we’ve learned to improve this and other services in the future.”
A Walmart spokesman said that Scan & Go had been available at about 120 stores across the country, declining to say why it ended Scan & Go. However, according to published reports, the basket size of a typical Walmart shopping trip made Scan & Go difficult to use for many customers, who found it awkward to scan a large number of items, especially fresh products like fruit and vegetables.
The Scan & Go app allows customers to scan and bag items, including produce, as they shop and pay directly via their mobile phones, without having to wait in line at the register. The app securely stores credit or debit card information, and once customers are done shopping and have paid, they just walk through the Mobile Express lane on their way out.
Meanwhile, Walmart is developing an on-the-spot customer checkout service dubbed Check Out With Me. For the program, Walmart has equipped store associates with cellular devices and Bluetooth printers. When shoppers are ready to pay, an associate scans their items with the Check Out With Me mobile device, swipes their credit card and provides a printed or digital receipt, completing checkout.
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