About 600,000 payments that failed to enter the accounts of RBS customers overnight may not be completed until the end of the week, the bank has said.
Payments of wages, tax credits and disability living allowance were among those that
RBS loses 60,000 payments
failed to be credited to accounts. RBS initially said some payments were “missing”, but it had now identified and fixed the underlying problem – reports the BBC.
Delayed payments would be processed “no later than Saturday”, it said. Such a timescale was declared “unacceptable” by the chairman of an influential committee of MPs.
In 2012, the RBS group was hit by a major IT meltdown that led to a large fine.
Customers from RBS, NatWest, Coutts and Ulster Bank – all part of the same banking group – have been affected by the latest issue, which was caused by a segment of information not being inputted into the system.
Some 600,000 transactions were delayed and the banking group said it was now trying to update accounts as a “priority”.
“We are aware of an issue which has resulted in a delay to payments and direct debits being applied to some customer accounts,” said a spokesman for RBS.
“We have fixed the underlying issue, we apologise for the inconvenience caused and we are working flat out to get these payments updated for our customers no later than Saturday.
“To any customers concerned about the implications of this issue, we advise them to come into a branch or get in touch with our call centres, where our staff will be ready to help. We will ensure no customers are left out of pocket as a result of this issue.”
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