In a nightmare scenario for the UK governments part owned bank, RBS customers are still
reporting problems accessing services this morning despite the bank claiming that it has fixed the IT issue which hit on Cyber Monday – one of the busiest shopping days of the year.
The problem hit on ‘Cyber Monday’, traditionally the most popular online shopping day of the year and at a time – early evening – when ATMs and shops are at their busiest.
Susan Allen, director, customer relations, RBS, told the BBC that the glitch was “unacceptable”, promising that all customers will be reimbursed for any losses. Allen says that the cause of the meltdown is not yet known but a “detailed analysis” is underway.
Furious customers left stranded at cash machines and check-outs took to Twitter to vent their anger at the bank while some customers are still reporting problems in accessing online and mobile banking this morning, despite RBS’s claims that services are back up and running.