FIS has unveiled the industry’s first test solution that focuses on automated application testing for physical ATMs. FIS ATM TestBench helps banks and ATM service operators shorten test cycles, increase efficiency and safeguard a hard-earned brand reputation.
One of the most frequent points of interaction customers have with a bank, ATMs continue to grow in use. In
fact, according to RBR’s latest Global ATM Market and Forecasts report, cash withdrawals grew by 7% in 2014, with even larger growth in the number of ATMs. At the same time, ATM failure has an immediate adverse impact on customer relationships with the bank – customers expect the best experience, every time.
Automated test and configuration solutions make that possible by minimizing downtime and streamlining the release of system updates.
“We try to be close to our customers, taking the time to listen to their challenges and focus our efforts on helping them perform. By doing this, we’ve learned that some organizations simply don’t need the high-end, virtualized or multi-user test solutions available in the market today,” said Colin Fraser, senior product manager, FIS Open Test Solutions.
“ATM TestBench gives those users a plug-and-play solution that enables them to test more efficiently and solve problems before they affect customers, saving time and adding value.”