NCR Corporation and Banca Popolare di Bari, one of Italy’s largest banks, announced that NCR has been selected as the partner of choice to help the bank design and implement its vision for an innovative Branch of the Future.
This includes the first European deployment of NCR Interactive Banker, software-based
technology that unlocks a modern branch experience by eliminating queues, teller counters and vaults in smaller, more personal branches to better connect with customers.
Initially, Banca Popolare di Bari will deploy NCR Interactive Banker to flagship branches in 2014, and also plans to implement NCR Interactive Teller at a future date.
With many branches across Italy and aggressive growth planned over the next few years, Banca Popolare di Bari is looking to improve customer service and operational efficiency by evolving its branch experience.
This includes a focus on offering new and extended services to retail customers. The bank expects to open additional Branch of the Future in 2015.
Interactive Banker includes two components: an advanced financial services kiosk with a sleek, modern design that alone can complete as much as 90% of typical branch transactions, such as large cash withdrawals and complex deposits.
The second component provides bank employees with tablet PCs linked to real-time customer information, freeing employees to roam the branch and assist customers as they conduct transactions on the kiosks.
Interactive Banker makes banking more personal, allowing bank employees to provide more valuable assistance to customers.
Bank employees are instantly alerted to customers that need attention, including a forgotten PIN or malfunctioning card, or intervening / overriding transactions when appropriate (e.g. request for cash withdrawal that is over daily limit). It also allows bank employees to personalize the experience, explaining targeted financial product offers with selected customers, when suitable.
“Allowing customers to bank on their own terms is at the heart of how financial institutions are evolving their branch and omni-channel banking services,” comments Lorenza Sbarbaro, director of Financial Services, NCR Italy. “Banca Popolare di Bari has a strong vision of how they wish to achieve this and we are proud to be their partner of choice for branch transformation.”
*According to data from RBR
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