Atom Bank, the UK’s first bank designed for digital and optimised for mobile, announces that the restriction on its regulatory authorisation has been lifted, and as of today opens its virtual doors. Atom is the first of the new breed of challenger banks to launch, and all retail banking services are delivered via the App.
Built by Atom’s in-house design and development team, the Atom App uses the Unity gaming platform to
deliver a completely new banking experience. Face and voice biometrics are used to log-in to the App, with paper-free account opening in just a few taps. Atom also offers competitive pricing and is dedicated to ensuring customers get what they genuinely need from their bank, delivered in an engaging and simple way.
Atom will also be using machine learning technology to guide their Customer Support Team. The software learns which agents are getting the best results resolving customer queries and feeds that learning through to the rest of the team, making sure queries are handled consistently in the best way. They also plan to integrate the technology into the Atom App, giving customers the power to self-serve by getting immediate answers directly from the App.
The App will initially be made available to everyone who has pre-registered their interest through the Atom website, available now for iPhone and iPad users, with an Android version to follow shortly.
Atom’s launch marks the start of their journey, launching with competitive fixed term savings and simultaneously, offering secured lending to SME businesses, available through a number of specialist business intermediaries.