The desire for convenience by consumers is reshaping the retail sector, where retailers are scrambling to offer a seamless shopping experience with latest technologies such as self-service checkout systems and contactless payment technology.
Asia-Pacific (APAC) is leading the race in encouraging its population to become a completely cashless society, with consumers in the Philippines and China in particular using alternative payments in their everyday purchases.
According to the GlobalData 2018 Q3 global consumer survey, over a quarter (25%) of consumers in China find stores that support alternative payment methods such as Apple Pay, to be one of the most convenient when deciding where to do their grocery shopping.
“Pressed for time consumers look for convenience and flexibility,” says Iliyana Mesheva, Consumer Analyst at GlobalData. “They expect a seamless omnichannel experience and look to combine shopping, alternative payments and smartphone-based apps.”
The survey further reveals that APAC countries, such as the Philippines and China account twofold greater in terms of consumers showing preference towards stores with advanced in-store payments, in comparison to the global average.
With e-commerce being the key to Asia’s modern way of shopping, the giant e-commerce platform Alibaba is making the shopping experience more convenient by encouraging mobile and online payments, luring in digitally savvy and time-pressed consumers.
“The next-generation approach to shopping sees mobile payments and smartphone-based apps, such as WeChat and AliPay being quickly embraced by time-pressed consumers for their convenience and hassle-free benefits,” continues Mesheva .
“Additionally, future-focused technological advances are further facilitating consumers desire for simple, seamless and time-saving way of interacting with products and services.”
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