The outlook for automation in 2020 and beyond remains strong, amid continuing pressure on margins. And RPA is one technology that most banks have deployed successfully.
Some progressive banks are now using RPA in the shape of co-bots to improve workforce management, regulatory compliance and customer satisfaction.
These robots are so integrated within the workforce that they have IDs like other employees, and are able to seamlessly take over or hand over tasks midway to their human co-workers. What’s next? Banks coming together to pool resources and automate non-differentiating functions?
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