Austria Statistical Report 21-22

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PAYMENTS IN AUSTRIA

Austria is a parliamentary representative democracy, which joined the European Union in 1995, and the euro zone in 1999. 

Austria has a high level of cash usage compared to its central European neighbours, but bank account penetration is high and Austrian consumers are prolific users of online bank transfers for payments. In recent years, contactless has grown rapidly and has helped debit card usage in particular to gain significant traction. In particular, the migration of Maestro cards to Debit Mastercard products has helped increase their usage online. However, the usage of credit/delayed debit cards also continues to be popular. 

Austrian banks’ usage of digital customer onboarding has helped to familiarise consumers with digital services, and these are expected to form a much greater proportion of overall banking transactions over the next few years. 

The adoption of the revised Payment Services Directive, PSD2, and disruptive technologies have set the stage for digital payments for the digital economy in Austria. They have accelerated digital payment transformation and mobile payment services, as well as cardless IBAN-based payments directly from bank accounts. 

In the last decade, Austrian consumers have embraced mobile devices such as tablets, smartphones and Internet of Things (IoT). This change significantly impacts their shopping experience. Consumers have become increasingly connected and they have started to purchase anywhere, at any time, from any device. 

In addition, new consumer demands are a game changer. Austrian consumers like digital banking apps with access to all their accounts at different banks in one single app, with the option to make payments directly from their bank account of choice. Additionally, they appreciate more banking services and payment services added to their mobile banking app. Consumer adoption of digital payments in Austria is driven by minimal cost, secure payments and a high level of user convenience. 

Driven by the development of social media and mobile devices, the emergence of permanently connected consumers has impacted their interactions with brands but also their expectations of how to shop using the increasing number of touch points between consumers and merchants, e.g.: 

  • Using mobile devices in-store to look up products or additional information on the internet 
  • Using mobile devices in-store to shop at the same merchant or online at another merchant 
  • Using mobile devices to purchase at home in online shops or scan outdoor for advertised products 
  • Using mobile apps to shop online, or using QR-codes to bridge from merchant posters to their online shops 

The ongoing rollout of a mature online and mobile communication infrastructure is an enabler for digital card payment transformation and for Open Banking payments in Austria. 

In a few years from now, mobile banking apps and mobile payment apps are expected to combine account management, digital payment services, personal finance management and value-added digital services from location finders to digital vouchers. 

Cash payments, card payments and cardless payments directly from bank accounts (A2A payments) remain all relevant for Austrian merchants and are heavily used by Austrian consumers. 

This country profile provides an introduction into two competing payment ecosystems in Austria: 

  • Card payment ecosystem 
  • Cardless Open Banking payment ecosystem 

STATISTICAL KEY FIGURES FOR 2020 PROVIDED IN THIS PROFILE:

UPDATED: tables with card business data 2016-2020; growth rates: Y-o-Y, CAGR
Population, Cards per Capita, Card Value per Capita
Debit Cards, Credit/Delayed Debit Cards, Total Cards
Card payments by number and by value, ATV per card, payments per card/year
ATMs, POS terminals, ATMs/POS terminals per 1 million capita
ATM withdrawals by number/by value, ATV per withdrawal, TXs per ATM/month
POS payments by number/by value, ATV per POS payment, TXs per POS/month
Internet Use, e-payment mix, B2C e-Commerce by value and growth rate
Issued Card brands by individual major issuer bank
Accepted card brands by individual major acquirer
Drill down into the debit card use and credit cards use details

PRODUCT INFORMATION

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VERSION

Version 1.0 - last updated Wednesday 26th January 2022