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What do retailers really, really want?

What do retailers really, really want?

It’s more than 20 years ago since the Spice Girls released their debut single Wannabe. In that time, the wants, needs and expectations of retailers — and their customers — have changed. We look behind the scenes of omni-channel retailing to examine how slick back-office capabilities are a prerequisite for supporting front-end, customer-facing innovations. First [...]

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