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Banks suffer post COVID-19 consumer crisis of confidence
The replacement of in-person branch interactions with impersonal digital transactions through online and mobile channels during the COVID-19 pandemic has accelerated the ongoing erosion of consumer trust in banks, according... more
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The global state of online digital trust – a warning from consumers
Amidst a continuous stream of headlines around digital trust and about major data breaches in enterprise and government agencies, the degree to which consumers have placed their trust in organisations... more
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How can we trust banks?
The 2017 Edelman Trust Barometer make for sobering reading. The general population’s trust in all four key institutions — business, government, NGOs, and media — has declined broadly. Counter-intuitively trust in the Financial Services (FS) sector increased slightly, though from a post-crisis low, and there is no room for complacency. Peers (defined as a person like [...]
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