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Banks don’t focus enough on user experience in transaction disputes
Recent work[1] by McKinsey and Company has shown that banks improving their customer experience generate more revenue than their peers....
Dispute Resolution: Banks are ignoring the customer, and it’s costing them
A new white paper by leading European banking infrastructure provider Nets says banks must do more to make initiating a...
Citibank has lucky escape over $500 million transfer as Judge overturns ruling
Citibank has been told it is entitled to recoup $500 million that it accidentally wired Revlon, a US appeals court has...
The Verizon Business 2022 Payment Security Report
For more than a decade, Verizon has documented compliance trends in the evolving payment security industry. The Payment Security Report...
Report: Majority of countries have experienced increases in fraud losses
The ‘return to normal’ from the pandemic in 2021 was uneven across the continent due to variances in vaccine rollout,...
Walmart pursues dismissal of FTC money transfer lawsuit
Early last week, Walmart asked the federal court handling the FTC’s lawsuit into money transfer fraud to dismiss it. Walmart’s...
Nordic and Australian banks back digital identity roll outs
Just days after a report showed the publics overwhelming support of the UK’s Digital Identity and Attributes Trust Framework (DIATF),...
Citibank forced to shutter Russian operations after no buyer found
Citibank has been forced to shut down its consumer and local commercial banking operations in Russia after it proved impossible...