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New media uptake threatens retail banking business model – Gartner

New media uptake threatens retail banking business model – Gartner

Retail banks face the prospect of disintermediation if they fail to prepare for the swelling interest in new media technologies and social networking by their customer base, according to analyst house Gartner. Social banking won’t change the consumer banking model immediately, says Gartner, although retail banks that understand social media, financial social networks and microfinance [...]

The post New media uptake threatens retail banking business model – Gartner appeared first on Payments Cards & Mobile.

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