In 2020, banks will explore and tap into the benefits of IOT to offer context-aware guidance and advisory services at the point of transaction.
Use cases in fraud detection will include real-time alerts in case the location of a credit card transaction does not correspond to that of a customer’s smart watch or phone.
What are the other ways adoption of IOT will unfold in 2020? And how will banks navigate the challenges of data governance, integrity and security as custodians of customer data?
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